Personalized & Custom Items

Personalized and custom-made items are final sale once the customer has approved the design proof. Please review names, wording, photos, colors, and other personalized details carefully before giving approval. Once approval is received and production begins, the item cannot be returned, exchanged, or refunded because of a change of mind or an error that appeared in the approved proof.

Order Cancellations

Orders may be cancelled for a full refund as long as production has not yet begun. For personalized or custom orders, cancellation is available until the customer approves the design proof. Once a personalized design has been approved and production has begun, the order can no longer be cancelled.

Shipping & Delivery

Grace & Wonder currently ships orders within the United States only. Shipping charges will be shown during checkout before the order is placed.

Please make sure your shipping address is complete and correct before submitting your order. Grace & Wonder is not responsible for delays caused by the shipping carrier or for packages delivered to an address entered incorrectly by the customer.

If an order arrives damaged or there is a problem with an item due to an error by Grace & Wonder, please contact us so we can make it right.

Returns & Exchanges

Returns or exchanges of non-personalized items are accepted within 30 days of delivery as long as the item is unworn, unwashed, and in its original condition.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect because of an error by Grace & Wonder, we will make it right at no additional shipping cost to the customer.

Processing Times

Each Grace & Wonder item is prepared with care. Processing times may vary depending on order volume, product availability, and whether an item requires personalization or custom design work.

Personalized and custom orders may require additional time for design preparation and customer approval. Shipping time begins after an order has been completed and is ready for shipment.

If an unexpected delay affects your order, we will make every effort to keep you informed.